Complaints and Compliments
The practice has a complaints procedure which is compliant with current NHS guidelines.
There is a patient information leaflet available from reception for further information.
In the event that you would like to make a complaint then please address them in writing to the practice manager.
We welcome constructive criticism and will respond to all complaints individually.
Members of the Patient Participation Group have also volunteered to act as patient liaisons and if you would like to contact them so that they can raise your points within the patient participation group forum.
Violent or Aggressive Behaviour
We operate the NHS Zero Tolerance Policy to safeguard both our staff and patient welfare.
Our Team will always show due respect and courtesy when dealing with your concerns and in turn, we would request patients to reciprocate in the same manner.
Any form of aggression, either verbal or physical, will not be tolerated and may ultimately result in patients being removed from our practice list.
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